covid-19 update from cmx

 

Questions and Answers for our guests on Coronavirus (COVID-19)

We understand our guests may have questions about their visit to CMX Powersports. We are proactively taking steps to ensure the safety of our guests and staff in response to Coronavirus (COVID-19). The safety of our guests and staff is CMX Powersports' top priority and we are committed to providing  a safe environment for all. If you still have questions after reading below, please consider contacting us directly. 


CMX Information Update 

CMX Powersports would like to inform our customers that during the Covid-19 outbreak, we are taking extra care to keep our location sanitized and clean.  We would like to remind our customers that we will be here for all your Parts, Service, and Sales Needs.  We will be adding a complimentary sanitization pack to all vehicles booked into the Service and Collision Centre at our location.  For those of you in the city of Swift Current, we will also be offering a free pick-up and drop-off service during regular business hours.   to arrange to pick up!  Thank you for your patronage, we look forward to a healthy future!  Below are a few responses for each department!

SALES

CMX is taking precautionary measures to ensure we minimize the transmission of COVID-19. We understand the virus is highly contagious and therefore we are taking every precaution to protect you, our employees and our community. Effective immediately the showroom will be restricted to EMPLOYEES ONLY

We will be operating with minimal staffing on sight to ensure customer needs are addressed in a timely manner. If you have questions or concerns please don't hesitate to call (306) 778-2227 and ask for the manager on duty. We will be conducting the majority of our business via the internet and are confident we will be able to take care of most of your needs this way. We thank you, our valued customer, for your patience at this difficult time and are confident we can work together to meet your needs.

While we are open to business we are striving to do everything remotely.  This means that during this time of uncertainty we are able to help you out!  We are instituting a BUY FROM HOME program!  It's as easy as 1 through 7!

1. Using our website, choose the ATV, SXS, SNOWMOBILE or GOLF CART in our inventory that best suits your needs. 
2. Call us at 306-778-2227, email sales@cmxpowersports.com, or chat with us on Facebook messenger.
3. One of our Product Specialists can do a facetime/messenger live video walk around on the machine of your choice to help you with any specific questions. 
4. If you want to pre-arrange your financing, we’ll ask you some questions by phone, text or video chat or at our Online Credit Application 
Digitally send us over a few files like paystubs and driver’s license and we’ll get back to you with your approval. 
5. If all looks good to you, you can schedule a time to view the machine and to test around our track (fully cleaned and sanitized). 
6. Needing to trade your current ride? You can send us photos digitally to get an evaluation or that same Product Specialist can come to you in the city of swift current for the complimentary appraisal. 
7. Upon your final approval, we’ll bring all the papers to sign to your door.
Congrats on the new ride!

PARTS:

We are accepting Parts orders over the phone and through our website: cmxpowersports.com/auto-parts-swift-current-sk. Parts can be picked up at our shipping/receiving door, or free delivery for larger orders in the City of Swift Current. We will be accepting card payments only.

SERVICE:

During this unprecedented time, we ask that all payments are done by Credit Card, over the phone or we do accept e-transfers to accounting@cmxpowersports.com. Cash will not be accepted. We ask that when making an appointment for Service, for the safety of our employees, that you are able to leave your vehicle outside prior to your appointment to allow for a vehicle quarantine. Even though we will sanitize your machine, you may want to leave it with us for 3 days after repair to ensure your safety. We ask that when you drop off your vehicle that you park it in the back lot and leave your keys in it. Thank you for your cooperation.

At CMX Powersports, our customers’ health and safety will always be our priority. For this reason, we would like to reassure our customers that we will be disinfecting their vehicles as they enter our service area.

The following are areas that we will ensure are disinfected:
Exterior door handles
Steering wheel — including buttons
Center console — outside only
Gear Selector (Dial/Handle)
Radio/HVAC Areas
Start/Stop button
Driver door armrest and center console
Window/Seat/Mirror controls
Rear View Mirror
Seatbelt Buckle & Anchor
Keys
Other – Depending on the vehicle, ensure all other key touchpoints are wiped down.
Please know that our staff is here to look after your servicing needs. We thank you for your continued support of CMX Powersports.

Frequently asked questions

  1. Is it safe to visit the dealership?
    Safety is Cmx Powersports' top priority and we are committed to providing our guests and staff a safe work environment. The health risk at this time remains low for the southwest Area. CMX Powersports continues to monitor the situation closely.
  2. How is the dealership cleaned?
    CMX Powersports has taken precautionary measures to expand and increase the frequency of our dealership sanitization.

Dealership Cleaning and Sanitization

The dealership facilities are given a light disinfecting clean throughout the day, a full clean and interior detail daily. In response to Coronavirus (COVID-19)  CMX Powersports has taken precautionary measures to expand and increase the frequency of our dealership sanitization. We are continuing to clean with our approved products, including disinfectant for lavatories, along with all-purpose cleaning products. In addition to these cleaners, we have added  disinfecting wipes and spray.

Preventative tips during your visit:

  • Carry your own hand sanitizers or disinfectant wipes
  • Wash your hands in our sanitized restrooms with soap and water for at least 20 seconds
  • Avoid touching your eyes, nose, or mouth with unwashed hands
  • Please stay home if you are sick
  • When coughing or sneezing:
    1. Cover your mouth and nose with your arm or tissues to reduce the spread of germs
    2. Immediately dispose of any tissues you have used into the garbage as soon as possible and wash your hands afterwards

How can you protect yourself?

Human Coronaviruses cause infections of the nose, throat, and lungs. They are  most commonly spread from an infected person through:

  • respiratory droplets generated when you cough or sneeze
  • close, prolonged personal contact, such as touching or shaking hands
  • touching something with the virus on it, then touching your mouth, nose or eyes before washing your hands

We encourage all guests and staff to engage in  preventative measures.

More information is available here from Health Canada